Privacy Policy

Last Updated: 17 August 2026

Adapt Dietetics respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how personal information is collected, used, stored and disclosed when you access dietetic services or interact with the Adapt Dietetics website.

1. Information Collected

Adapt Dietetics may collect personal and sensitive information necessary to provide safe and appropriate dietetic care, including:

Contact information: Your name, email address, phone number, date of birth and other relevant contact details.
Health information: Medical history, medications and supplements, dietary intake and habits, allergies and intolerances, pathology results, health conditions, body measurements, lifestyle information and other information relevant to your nutrition care.
Consultation information: Clinical notes, nutrition assessments, goals, recommendations, care plans and other records relating to the services provided to you.
Referral information: Information provided by your GP, specialist, allied health professional or other healthcare provider where applicable.
Payment information: Information required to process consultation fees and manage payments.
Website information: Information that may be collected when you use the Adapt Dietetics website, such as your IP address, browser type and website usage information.

Where practical and appropriate, information will be collected directly from you. Information may also be received from another healthcare professional or authorised person involved in your care.

2. How Your Information Is Used

Your personal and health information may be used to:

Provide safe, appropriate and personalised dietetic care.
Assess your nutrition needs and develop recommendations relevant to your health and goals.
Maintain appropriate clinical records.
Manage appointments, bookings and communication relating to your care.
Process payments and manage administrative requirements.
Communicate with other healthcare professionals involved in your care where appropriate and with your consent.
Improve the quality and delivery of Adapt Dietetics services.
Meet professional, legal, regulatory and record-keeping obligations.

Personal information will only be used for marketing or promotional communications where you have provided appropriate consent. You can opt out of these communications at any time.

3. Sharing and Disclosure of Information

Adapt Dietetics does not sell or rent your personal or health information.

Your information may be disclosed where reasonably necessary to:

Healthcare professionals involved in your care, where you have provided consent or where otherwise permitted by law.
Service providers that assist with appointment management, telehealth, clinical records, payment processing, website hosting or other business operations.
Government, regulatory or legal authorities where disclosure is required or permitted by law.
Other parties where you have specifically authorised the disclosure.

Where third-party service providers are used, reasonable steps are taken to ensure your information is handled appropriately and securely.

4. Storage and Security

Adapt Dietetics takes reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure practice management, telehealth, payment and other digital systems. Appropriate safeguards are used to protect information held by Adapt Dietetics.

While reasonable measures are taken to protect your information, no electronic or online system can guarantee complete security.

Clinical and other records will be retained for the period required by applicable legal and professional obligations and securely destroyed or de-identified when they are no longer required.

5. Telehealth and Electronic Communication

Where services are provided via telehealth, personal and health information may be communicated electronically through the telehealth platform, email or other agreed communication methods.

Reasonable measures are taken to protect the privacy and security of these communications. Clients are also encouraged to participate in telehealth consultations from a private location and to take reasonable steps to protect their own devices, accounts and communications.

6. Accessing and Correcting Your Information

You may request access to the personal information Adapt Dietetics holds about you and request that inaccurate, incomplete or outdated information be corrected.

In some circumstances, access may be limited or refused where permitted or required by law.

To request access to or correction of your personal information, please contact Adapt Dietetics using the contact details below.

7. Website, Cookies and Third-Party Services

The Adapt Dietetics website may use cookies or similar technologies to support website functionality, understand how the website is used and improve the user experience.

The website may also contain links to, or integrate with, third-party services. These providers may have their own privacy policies and practices, and you are encouraged to review these where appropriate.

8. Privacy Concerns and Complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact Adapt Dietetics using the details below.

Privacy concerns will be taken seriously and reasonable steps will be taken to investigate and respond to your enquiry.

If you are not satisfied with the response, you may have the right to lodge a complaint with the relevant Australian privacy regulator.

9. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to services, systems, legal requirements or privacy practices.

The most current version will be available on the Adapt Dietetics website, with the effective date displayed at the top of this policy.

10. Contact

For questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Adapt Dietetics
Email: chrisbeaty@adaptdietetics.com.au