Terms & Conditions

1. Payment

Consultation fees will be clearly outlined at the time of booking.
Payment is required in full at the completion of your consultation, unless otherwise agreed.
Private health insurance rebates may be available to eligible clients depending on their level of cover. Clients are responsible for checking their eligibility and claiming any applicable rebate directly from their private health insurer.
Where payment remains outstanding, Adapt Dietetics reserves the right to take reasonable steps to recover the amount owed. The client may be responsible for reasonable costs associated with recovering overdue payments, where permitted by law.

2. Cancellations and Rescheduling

A minimum of 24 hours' notice is required if you need to cancel or reschedule your appointment.
Cancellations or rescheduling requests made with less than 24 hours' notice, or failure to attend a scheduled appointment, may incur a cancellation fee of 50% of the full consultation fee.
Where possible, please provide as much notice as possible so the appointment can be made available to another client.

3. Privacy and Confidentiality

Personal and health information collected by Adapt Dietetics will be handled confidentially and in accordance with applicable privacy requirements.
Your information may be shared with other healthcare professionals involved in your care where you have provided consent, or where disclosure is otherwise required or permitted by law.
Further information about how your personal information is collected, stored, used and disclosed is available in the Adapt Dietetics Privacy Policy.

4. Nutrition Advice and Client Responsibilities

Nutrition advice and recommendations are based on the information available at the time of your consultation.
You are responsible for providing accurate, complete and up-to-date information about your health, medications, supplements, dietary requirements and other information relevant to your care.
Recommendations are tailored to your individual circumstances; however, individual responses and outcomes may vary and specific results cannot be guaranteed.
Dietetic care does not replace medical assessment, diagnosis or treatment. You should continue to seek appropriate care from your doctor or other healthcare professionals for medical conditions and concerns.

5. Late Arrivals

If you are late to your appointment, the consultation may still need to finish at the originally scheduled time to avoid impacting subsequent appointments.
The full consultation fee will still apply.

6. Telehealth Consultations

Telehealth consultations require a suitable internet connection and a device capable of accessing the agreed telehealth platform.
Clients are encouraged to attend their consultation from a private and appropriate location where they feel comfortable discussing personal and health information.
Adapt Dietetics is not responsible for disruptions caused by a client's internet connection, device or other technical issues outside of its control.
If significant technical difficulties prevent the consultation from proceeding, reasonable arrangements will be made to continue or reschedule the appointment where appropriate.

7. Refunds

Refunds are not provided for consultations or other services that have already been delivered.
Any refunds for services that have not yet been provided will be considered in accordance with these Terms & Conditions and applicable Australian Consumer Law.

8. Acceptance of Terms

By booking an appointment with Adapt Dietetics, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
These Terms & Conditions may be updated from time to time. The version available at the time of booking will apply to your consultation.

Terms & Conditions

1. Payment

Consultation fees will be clearly outlined at the time of booking.

Payment is required in full at the completion of your consultation, unless otherwise agreed.

Private health insurance rebates may be available to eligible clients depending on their level of cover. Clients are responsible for checking their eligibility and claiming any applicable rebate directly from their private health insurer.

Where payment remains outstanding, Adapt Dietetics reserves the right to take reasonable steps to recover the amount owed. The client may be responsible for reasonable costs associated with recovering overdue payments, where permitted by law.

2. Cancellations and Rescheduling

A minimum of 24 hours' notice is required if you need to cancel or reschedule your appointment.

Cancellations or rescheduling requests made with less than 24 hours' notice, or failure to attend a scheduled appointment, may incur a cancellation fee of 50% of the full consultation fee.

Where possible, please provide as much notice as possible so the appointment can be made available to another client.

3. Privacy and Confidentiality

Personal and health information collected by Adapt Dietetics will be handled confidentially and in accordance with applicable privacy requirements.

Your information may be shared with other healthcare professionals involved in your care where you have provided consent, or where disclosure is otherwise required or permitted by law.

Further information about how your personal information is collected, stored, used and disclosed is available in the Adapt Dietetics Privacy Policy.

4. Nutrition Advice and Client Responsibilities

Nutrition advice and recommendations are based on the information available at the time of your consultation.

You are responsible for providing accurate, complete and up-to-date information about your health, medications, supplements, dietary requirements and other information relevant to your care.

Recommendations are tailored to your individual circumstances; however, individual responses and outcomes may vary and specific results cannot be guaranteed.

Dietetic care does not replace medical assessment, diagnosis or treatment. You should continue to seek appropriate care from your doctor or other healthcare professionals for medical conditions and concerns.

5. Late Arrivals

If you are late to your appointment, the consultation may still need to finish at the originally scheduled time to avoid impacting subsequent appointments.

The full consultation fee will still apply.

6. Telehealth Consultations

Telehealth consultations require a suitable internet connection and a device capable of accessing the agreed telehealth platform.

Clients are encouraged to attend their consultation from a private and appropriate location where they feel comfortable discussing personal and health information.

Adapt Dietetics is not responsible for disruptions caused by a client's internet connection, device or other technical issues outside of its control.

If significant technical difficulties prevent the consultation from proceeding, reasonable arrangements will be made to continue or reschedule the appointment where appropriate.

7. Refunds

Refunds are not provided for consultations or other services that have already been delivered.

Any refunds for services that have not yet been provided will be considered in accordance with these Terms & Conditions and applicable Australian Consumer Law.

8. Acceptance of Terms

By booking an appointment with Adapt Dietetics, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions may be updated from time to time. The version available at the time of booking will apply to your consultation.